Terms of Service

1. Parties and scope

These Terms of Service ("Terms") govern access to and use of the Zolvexa platform, a B2B SaaS service for Virtual Android Infrastructure and Cloud Developer Workspaces, operated by RUNESTONE HANDLUNG s.r.o., IČO 23389702, Soukenická 877/9, Moravská Ostrava, 702 00 Ostrava, Czech Republic, registered in the commercial register with file number C 99911 at the Krajský soud v Ostravě ("Provider", "we"). The customer is the business entity that orders and uses the service ("Customer", "you").

The service is intended exclusively for business users, companies, DevOps teams, software engineering teams and QA automation agencies. Provider does not offer the service to consumers within the meaning of Council Directive 2011/83/EU, and no consumer contract within the meaning of the Consumer Contracts Act (Act No. 89/2012 Coll., as amended) is concluded. Consequently, the statutory right of withdrawal does not apply to agreements under these Terms.

Order confirmations, service descriptions, service level agreements and any individually agreed statements of work form part of these Terms. In the event of a conflict, the order confirmation prevails over these Terms, and these Terms prevail over any pre-formulated customer terms unless expressly accepted in writing.

2. The service

2.1 The service is delivered fully digitally and in a self-service manner. The Customer obtains access to a web dashboard and an application programming interface through which virtual Android node instances ("Nodes") are automatically provisioned, operated, monitored, resized, routed and terminated.

2.2 The scope of a specific order is defined by the selected plan:

• Base Workspace — virtual cloud environments and base node provisioning for standard workloads.
• Extended Runtime License — dedicated resource allocations for 24/7 continuous runtime.
• Enterprise Capacity Boost — maximum API execution limits, high-capacity compute units and priority routing.

2.3 Unless expressly agreed otherwise, the service is provided as a SaaS service. The Customer obtains a non-exclusive, non-transferable, revocable right of access for the term of the agreement. No ownership of the software, documentation or platform intellectual property is transferred.

2.4 Each Node is an isolated environment without physical device characteristics. Provider does not guarantee any specific hardware, host device or consumer device profile. Functionality that depends on third-party services, mobile network operators or application stores is subject to the availability of those third parties.

2.5 The service is provided in English. Support is provided in English unless agreed otherwise.

3. Account and access security

3.1 Access is granted to a business account. The Customer shall provide accurate corporate data required for billing, including company name, registered address, company registration number, VAT identification number where applicable, and a valid business contact e-mail address.

3.2 The Customer is responsible for all activities carried out under its account and for keeping API credentials confidential. The Customer shall notify Provider without undue delay of any suspected unauthorised use of its account or API keys.

3.3 The Customer shall have at least one named administrator and shall promptly remove access for users who leave the organisation.

4. Plans, fees and metering

4.1 Fees are stated in United States dollars (USD) on the Billing page and in the order confirmation. The customer is charged in the currency specified in the order confirmation; where the Provider's acquiring partner converts currency, the applied exchange rate is disclosed before confirmation.

4.2 Fees for subscription plans are billed in advance for the agreed billing period (monthly or annually). Node usage, API throughput and compute beyond the plan limits are metered and charged according to the price list valid at the time of use.

4.3 Plan changes take effect at the next renewal date, or immediately on upgrade. Upgrades are charged pro rata for the remainder of the current billing period. Downgrades take effect at the next renewal.

4.4 Provider may adjust prices with at least 30 days' prior notice to the Customer's e-mail address. The new price applies from the next renewal date. A price increase does not entitle the Customer to withdraw from the agreement before the end of the current billing period.

5. Payment

5.1 Payment is made by payment card through Provider's acquiring partner, or by bank transfer for invoices issued on the basis of a signed contract. The acquiring partner processes payment data as an independent controller within the meaning of Regulation (EU) 2016/679; the full payment card number is never stored on Provider systems. Card data is handled in a PCI DSS compliant environment.

5.2 Payment deadlines follow the invoice or the order confirmation. Claims that an amount has been paid must be supported by a payment date, bank reference and the exact amount.

5.3 In the event of late payment, Provider is entitled, after a written reminder and a 14-day grace period, to suspend the service and to charge a statutory default interest rate plus a flat compensation of up to 10% of the outstanding amount, in each case to the maximum permitted by law.

5.4 Claims and chargebacks shall be raised in writing to support@zolvexaofficial.com without undue delay and in any event within 60 days of the transaction date, stating the transaction reference and the grounds.

6. Invoicing and taxes

6.1 All invoices state the full legal details of the contracting party, including company registration number and VAT identification number where applicable. The Customer shall review the billing data before the first invoice and report any inaccuracy; corrections after invoicing are handled by credit note and corrected invoice.

6.2 Prices are quoted exclusive of VAT and any other applicable taxes. Czech VAT of 21% is applied to domestic customers. Customers in other EU member states with a valid VAT identification number are invoiced under the reverse charge mechanism. Customers outside the EU are invoiced without VAT, and any import duties or turnover taxes arising in the country of establishment are the Customer's responsibility.

6.3 Invoices are issued electronically. The Customer shall provide a valid invoice delivery address.

7. Term and termination

7.1 The agreement is concluded for an indefinite period and is billed annually, unless the order confirmation specifies a fixed term.

7.2 The Customer may terminate the agreement for convenience at any time by written notice to support@zolvexaofficial.com. The termination takes effect at the end of the current billing period, unless the Customer expressly requests termination with immediate effect. The service remains available until that date.

7.3 Either party may terminate the agreement with immediate effect if the other party commits a material breach that is not remedied within 30 days of written notice, or becomes subject to insolvency proceedings.

7.4 Upon termination, Provider deletes or irreversibly anonymises Customer data within 30 days, unless a longer retention period is required by law. The Customer may export logs and usage data before the end of the term. Deletion of backups follows the backup rotation cycle and does not exceed 90 days.

8. Suspension and restrictions

Provider may restrict or suspend individual API keys, nodes or the whole account where a serious security risk, unlawful activity, material breach of the Acceptable Use Policy, or a documented abuse of the service is concerned. The Customer is informed without undue delay. Restriction is lifted as soon as the cause is removed.

9. Refunds

9.1 Fees paid for the elapsed part of a billing period are non-refundable. This is an agreed arrangement reflecting that the service is delivered digitally and automatically from the moment the order is confirmed.

9.2 Where the Provider materially fails to deliver the service and fails to remedy the failure within 30 days of written notice, the Customer may request a proportionate refund of fees paid for the period in which the service was not available.

9.3 On termination of an Extended Runtime License or an Enterprise Capacity Boost, any prepaid but unused fees may be credited on written request submitted within 30 days of termination. Credits are settled by bank transfer to the Customer's account.

9.4 Payments made in error or clearly duplicated are refunded in full within 30 days of being reported.

9.5 Refund claims shall include the account identifier, invoice number, transaction reference and reason. All refund requests are handled in English at support@zolvexaofficial.com.

10. Availability and support

10.1 Availability targets, support response times and planned maintenance rules are defined per plan and are specified in the order confirmation or in a separate service level agreement. Published figures on the website are indicative targets unless expressly confirmed as binding in the order confirmation.

10.2 Support requests are handled during business days, Monday to Friday, excluding public holidays in the Czech Republic. Priority and dedicated support channels are available on the Extended Runtime and Enterprise plans.

10.3 Maintenance requiring interruption is announced in advance through the dashboard and, where applicable, by e-mail.

11. Acceptable use

The Customer shall comply with the Acceptable Use Policy, which forms an integral part of these Terms. Breach of the Acceptable Use Policy entitles Provider to suspend the service and to terminate the agreement in accordance with clause 8.

12. Intellectual property and confidentiality

12.1 The platform, documentation, brand, software and all related rights remain the property of the Provider or its licensors. The Customer receives no rights beyond the limited right of use under these Terms.

12.2 The Customer retains all rights in its own data, workloads, applications and test artefacts placed on the platform. The Customer grants the Provider a non-exclusive licence to process such data solely to the extent required to operate the service.

12.3 Both parties shall keep confidential all information disclosed by the other party that is marked confidential or is evidently commercially sensitive, and shall use it only for the purposes of the agreement. This obligation survives termination of the agreement for five years.

13. Liability

13.1 The Provider's total aggregate liability arising out of or in connection with the agreement is limited to the total fees paid by the Customer for the service in the 12 months preceding the event giving rise to the claim.

13.2 The Provider is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data beyond the applicable backup window, or damage caused by third-party services, application stores, mobile networks or customer systems.

13.3 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, personal injury, or any other liability that cannot lawfully be excluded under the Czech Civil Code or mandatory provisions of applicable law.

14. Personal data and confidentiality

Processing of personal data is governed by the Privacy Policy. A data processing agreement is available on request. The service is operated on a self-hosted, cookie-free basis on the public website, and no third-party advertising or cross-site tracking is used without consent.

15. Governing law and dispute resolution

15.1 These Terms are governed by the law of the Czech Republic, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of the Rome I Regulation.

15.2 The parties shall first attempt to resolve any dispute amicably within 30 days of written notice of the dispute.

15.3 The courts of the Czech Republic have exclusive jurisdiction. For consumers, this clause does not limit the protection of mandatory local provisions.

15.4 Amendments to these Terms require the written consent of both parties, unless the amendment serves to comply with mandatory law.

16. Contact

RUNESTONE HANDLUNG s.r.o. · IČO 23389702 · Soukenická 877/9, Moravská Ostrava, 702 00 Ostrava, Czech Republic
support@zolvexaofficial.com · Contact page