Contact & Support

Support channels

Technical support

support@zolvexaofficial.com
Provisioning issues, node errors, routing and API questions, dashboard access.

Sales & onboarding

support@zolvexaofficial.com
Subject: "Zolvexa workspace request" — plan sizing, node count, region selection.

Billing & refunds

support@zolvexaofficial.com
Invoices, VAT validation, payment issues, refunds, chargeback evidence.

Privacy & DPA

support@zolvexaofficial.com
Data subject requests, sub-processor list, data processing agreement.

In-app dashboard

Workspace administrators can open a request directly from the dashboard. The request is linked to the workspace, node identifiers and logs, which shortens resolution time.

Language

All support is provided in English. Contract documents and invoices are issued in English.

What to include in a request

Workspace or tenant identifier and, where applicable, the node identifier.
Timestamp with time zone and the region of the affected node.
Request identifier, HTTP status code or API error message returned by the endpoint.
Steps to reproduce and the expected behaviour.
Screenshots or logs where relevant — please remove any personal data from attachments.

For a security incident, mark the subject clearly as "SECURITY" and do not include exploit details in plain text. Support will provide a secure channel on request.

Response times

Base Workspace

First response within 2 business days, business hours Monday to Friday, excluding Czech public holidays.

Extended Runtime

First response within 1 business day through the priority support channel.

Enterprise Capacity Boost

First response within 4 business hours with a named account manager.

Business hours are 09:00–17:00 Central European Time. Availability commitments are defined in the order confirmation or in a service level agreement. Response times are targets and are not a binding availability guarantee unless expressly stated as such in the order confirmation.

Legal and billing correspondence

Formal legal notices, declarations and invoice disputes shall be sent to support@zolvexaofficial.com with the subject "Legal notice" or "Invoice dispute", including the company name, IČO, invoice number and the subject of the notice. Notices are deemed received on the next business day after delivery.

Registered office

RUNESTONE HANDLUNG s.r.o.
Soukenická 877/9
Moravská Ostrava
702 00 Ostrava
Czech Republic

IČO: 23389702 · Spisová značka: C 99911 · registered at the Krajský soud v Ostravě
Registered on 12 June 2025

support@zolvexaofficial.com · www.zolvexaofficial.com